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Letterbox Brownies

Shipping Policy

SHIPPING AND DELIVERY INFORMATION

Orders placed before 2pm Monday to Saturday will usually be dispatched the next working day (Working days for Royal Mail are Mon-Sat). Orders placed any time on Sunday will be dispatched Tuesday morning.

We dispatch all our boxes via Royal Mail Tracked24 delivery. With this method of delivery, delivery aims to be made within 1-2days of dispatch. We can provide you with a tracking number so that you can track the parcel status. You will also receive a notification via email or text when the parcel has been successfully delivered.

In the unlikely event that your order gets lost and does not arrive, if the tracking information reflects this we will send a replacement box or issue a refund immediately. If the tracking information shows that it was delivered but you report it has not been, we can dispatch a replacement box within 1 working day, however if you would like a refund this may take up to 30 days to be issued as we will need to reclaim the order value in compensation from Royal Mail.

Please be aware - if you leave instructions to leave your parcel with a neighbour or in a safe place, and you then report the item was not delivered, neither we nor Royal Mail can be held liable and you are not entitled to a replacement or refund. 

Most of our boxes will fit through the average sized letterbox easily. Our larger items may be too deep to fit through smaller letterboxes, so may require someone in to receive the box. 

Refund Policy

As our brownies fall under the categories of perishable goods and personalised (gift messages) we cannot offer a refund simply for a change of mind.

In the unlikely event that your order arrives faulty or damaged please send us a photo of the item how it arrived and we will send you a replacement box or issue a refund. 

Cancellation / Return / Exchange Policy

Orders are generally dispatched within 1-2 working days, so if you wish to cancel your order this must be done within 8 hours of placing your order.  This is because we dispatch orders each morning Monday to Saturday at 8am, so once the order has been dispatched it cannot be cancelled. To cancel please notify us by emailing us at info@letterboxbrownies.com

As our brownies are perishable goods and sometimes personalised we cannot accept returns or exchanges.

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