Prohibited Items

Below you can find a list of items that are prohibited for sale on The Letterbox Gift Company.

While we do our best to ensure sellers are complying with this list by doing routine listing checks, we do not approve every item before it is added and therefore it is possible a prohibited item may appear on our website.

If you see an item you believe to be in breach of this prohibited items list please report it to us immediately by emailing suport@theletterboxgiftcompany.co.uk

For more information on your rights as a seller or consumer in relation to attempting to buy or sell prohibited items please see the following:

For sellers: Section 1.3 and section 9 of the Sellers Terms and Conditions

For consumers:

1. Alcohol, Tobacco, Drugs, Drug Paraphernalia, and Medical Drugs
2. Animal Products and Human Remains
3. Dangerous Items: Hazardous Materials, Recalled Items, and Weapons
4. Hate Items: Items that Promote, Support, or Glorify Hatred
5. Illegal Items, Items Promoting Illegal Activity, and Highly Regulated Items
6. Pornography and Mature Content
7. Violent Items: Items that Promote, Support, or Glorify Violence

1. Alcohol, Tobacco, Drugs, Drug Paraphernalia, and Medical Drugs

Prohibited items in this category include:

1. Alcohol.
2. Tobacco products, smokeable products, e-cigarettes and e-liquid.
3. Drugs and certain herbal substances, including those used for recreational and medicinal purposes, regardless of their legality.
4. Drug paraphernalia, including, for example: bongs and bubblers; vaporisers and their components.
5. Medicinal drugs, regulated medical devices, and pharmaceuticals.

Examples of What is Allowed:

Beer brewing kits
Baked goods containing alcohol
Empty alcohol bottles and items made from them

2. Animal Products and Human Remains

Prohibited items in this category include:

1. Live animals
2. Animal meat
3. Items created using any endangered or threatened animal species
4. Items made from cat and dog parts
5. Ivory or bones from ivory-producing animals
6. Items made from human remains or products from the human body

Examples of What is Allowed:

Leather Goods
Textiles Made from Animal Hair

3. Dangerous Items: Hazardous Materials, Recalled Items and Weapons

The Letterbox Gift Company restricts the sale of any items that are considered explicitly dangerous or hazardous to health.

Prohibited items in this category include, but are not limited to:

1. Explosives (fireworks or sparklers)
2. Explosive precursors
3. Flammable items
4. Gases
5. Radioactive material
6. Toxic substances (such as poisons)
7. Weapons – including guns, knives and any blatant weapon
8. Imitation firearms and weapons that look real
9. Recalled Items (that have been shown to pose a health risk)

Examples of What is Allowed:

Culinary knives or other knives used as tools Letter openers Knitting needles

4. Hate Items: Items that Promote, Support or Glorify Hatred

The Letterbox Gift Company does not allow the sale of any items promoting or glorifying hatred, or items that demean people based on: race, ethnicity, religion, gender, disability, or sexual orientation.

Examples of such prohibited items include:

1. Items that support or commemorate current or historical hate groups, including propaganda or collectibles. Examples of hate groups include Nazi or Neo-Nazi groups, Ku Klux Klan (KKK) groups, white supremacist groups, misogynist groups, or groups that advocate anti-gay, anti-immigrant, or Holocaust denial agendas.
2. Items that contain racial slurs or derogatory terms in reference to protected groups.

5. Promoting Illegal Activity and Highly Regulated Items

The Letterbox Gift Company respects the law and we expect our sellers to respect the law as well by ensuring they do not promote illegal activity through the sale of their items and do not sell illegal items.

6. Pornography and Mature Content

Pornography and mature content is prohibited on The Letterbox Gift Company.

A definition of what is meant by pornography or mature content: An item containing printed or visual depictions of human genitalia, sexual activity or content, profane language, sexual wellness items, printed or visual material that explicitly describes or displays sex acts, sex organs, or other erotic behaviour for the sole purpose of sexual arousal or stimulation.

Not all nudity is considered mature content, and examples are listed below. We ask sellers who are unsure of where their items stand on this point to consult with us for clarity before adding such items to their page.

Examples of What is Allowed:

Non-pornographic nude photography and artistic depictions of breasts Non-pornographic nude photography and artistic depictions of buttocks Abstracted or cartoonish depictions of nudity, within reason

7. Violent Items: Items that Promote, Support or Glorify Violence

We want to ensure The Letterbox Gift Company is a safe environment for everyone. Therefore we do not allow items or listings that promote, support or glorify acts of violence or harm towards self or others, including credible threats of harm.

Prohibited items in this category include, but are not limited to:

1. Items that glorify human suffering or tragedies, including items that commemorate or honour serial killers
2. Items that attempt to exploit natural disasters or human tragedies
3. Items that encourage, glorify, or celebrate acts of violence against individuals or groups
4. Items that encourage self-mutilation, starvation or other self-harm
5. Items that promote or endorse harmful misinformation

Examples of What is Allowed:

Fictional literary or art work (such as zombies, vampires or other fictional works that tend to contain violence)
Items that have educational, historical or artistic value
Items that show support or bring awareness to those at risk of harm or self-harm