Frequently Asked Questions

The Letterbox Gift Company is an online marketplace where you can find letterbox gifts for all occasions including birthdays, anniversaries, Christmas and more. All our letterbox friendly gifts are handmade or curated by small independent businesses, that can be sent by post anywhere in the UK. All sellers featured take an eco conscious approach to the creation of their gifts, and use recyclable, compostable or sustainable resources where they can.

You can find your perfect letterbox gift by shopping by category, occasion, recipient, individual seller or by using our search tool bar. Once you have found the letterbox gift you want to purchase, placing your order is simple! You simply add it to your basket and go to checkout. The individual seller you have bought from will then fulfil your order directly. If personalisation is offered on your selected product you can either add this before checkout if the option is available or you can contact the seller directly to discuss any details.

Yes, you can. You can checkout multiple items, from multiple sellers in one transaction.

However PLEASE BE AWARE, that we do not have the facility for you to enter separate delivery addresses in one transaction – so if you need each gift to go to a different person please checkout each letterbox gift separately. 

The estimated arrival time of your order will be dependent on each individual seller. As many of our sellers are creating bespoke items, the turnaround time can differ and so we recommend checking the individual seller’s page where they will have their own estimated timings on processing and delivery.

As many items sold on our platform are bespoke/made-to-order products, cancellation and returns are usually not accepted. We recommend checking the individual sellers’ Cancellation & Returns policies, which can be found in their shop, before you make your purchase.

If you have any issues with an order please contact the individual seller directly.
If for any reason you are unable to contact the seller please email support@theletterboxgiftcompany.co.uk and we will do our best to help.

Discount codes and coupons are generally specific to individual sellers. For example if you have a discount code or coupon from Letterbox Brownies it will only be valid on Letterbox Brownies products. Look for the branding and T&C’s on your gift voucher/discount code to know which shop it can be used in.

Occasionally we will offer discount codes that can be used across the whole site or on multiple sellers shops/products – in this case we will list all the valid sellers/products in the discount code T&C’s.

Haven’t found the answer to your question? Drop us an email using the contact form below!

hello@theletterboxgiftcompany.co.uk

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